Frequency Foundry - Intermedia - Call completion issues in Toronto Datacenter – Incident details

All systems operational

Intermedia - Call completion issues in Toronto Datacenter

Resolved
Operational
Started over 4 years agoLasted about 3 hours

Affected

Telax-Intermedia

Operational from 7:40 PM to 10:58 PM

Intermedia/Telax Hosted Contact Center Voice

Operational from 7:40 PM to 10:58 PM

Updates
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

  • Monitoring
    UTC
    Monitoring

    High Availability services are now operational

  • Investigating
    UTC
    Investigating

    Affecting - Automatic Call Distribution (ACD)

    https://status.mycontactcenter.net/

    Update - We are continuing to investigate this issue. May 5, 15:32 EDT

    Investigating - We are currently investigating the call completion issue in the Toronto datacenter. The team is investigating.