Intermedia - Call completion issues in Toronto Datacenter - Incident details - Frequency Foundry

Resolved

Operational

Started about 4 years agoMay 05, 2022Lasted about 3 hours7:4010:58 PMUTC

Affected

Telax-Intermedia

Intermedia/Telax Hosted Contact Center Voice

Updates

Resolved
May 05, 2022 at 10:58 PMUTC
Resolved
May 05, 2022 at 10:58 PMUTC
We just resolved the issue!
Monitoring
May 05, 2022 at 9:46 PMUTC
Monitoring
May 05, 2022 at 9:46 PMUTC
High Availability services are now operational
Investigating
May 05, 2022 at 7:40 PMUTC
Investigating
May 05, 2022 at 7:40 PMUTC
Affecting - Automatic Call Distribution (ACD)

https://status.mycontactcenter.net/

Update - We are continuing to investigate this issue. May 5, 15:32 EDT

Investigating - We are currently investigating the call completion issue in the Toronto datacenter. The team is investigating.

Frequency Foundry - Intermedia - Call completion issues in Toronto Datacenter – Incident details