Click Dimensions Intermittent Email Delays in US

Resolved

Operational

Started about 5 years agoJune 15, 2021Lasted about 4 hours4:137:55 PMUTC

Affected

Partner Services

Click Dimensions Marketing Automation

Updates

Resolved
June 15, 2021 at 7:55 PMUTC
Resolved
June 15, 2021 at 7:55 PMUTC
Internal testing and customer reports have indicated positive results from the implemented fix. If you continue to experience difficulties please open a Frequency Foundry support ticket.
Monitoring
June 15, 2021 at 6:45 PMUTC
Monitoring
June 15, 2021 at 6:45 PMUTC
The team has implemented a fix in the email server that was causing some emails to be delayed. We are monitoring the results of the fix and will provide further updates as soon as they are available.
Identified
June 15, 2021 at 5:35 PMUTC
Identified
June 15, 2021 at 5:35 PMUTC
The issue has been identified in our email server and a fix is being created.
Investigating
June 15, 2021 at 4:13 PMUTC
Investigating
June 15, 2021 at 4:13 PMUTC
They are investigating the issue where some US customers may encounter delays on their email sends.

Frequency Foundry - Click Dimensions Intermittent Email Delays in US – Incident details