Click Dimensions Occasional Email Delays in US Data Center

Resolved

Operational

Started about 5 years agoJune 16, 2021Lasted 1 day3:27 PMJune 17, 20213:46 PMUTC

Affected

Partner Services

Click Dimensions Marketing Automation

Updates

Resolved
June 17, 2021 at 3:46 PMUTC
Resolved
June 17, 2021 at 3:46 PMUTC
After monitoring the issue overnight the team has concluded the fix to be viable. They will continue monitoring for any recurrence.
Monitoring
June 16, 2021 at 5:24 PMUTC
Monitoring
June 16, 2021 at 5:24 PMUTC
The team has implemented a fix in the email server and we are monitoring the results.
Identified
June 16, 2021 at 3:27 PMUTC
Identified
June 16, 2021 at 3:27 PMUTC
They have identified an issue causing some emails to be delayed in the US Data Center and are working on a fix.

Frequency Foundry - Click Dimensions Occasional Email Delays in US Data Center – Incident details