Click Dimensions - CAN Data Center Email Sends Encountering Error - Incident details - Frequency Foundry

Resolved

Operational

Started almost 5 years agoNovember 15, 2021Lasted about 20 hoursNovember 15, 20218:17 PMNovember 16, 20214:00 PMUTC

Affected

Partner Services

Click Dimensions Marketing Automation

Updates

Resolved
November 16, 2021 at 4:00 PMUTC
Resolved
November 16, 2021 at 4:00 PMUTC
This incident has been resolved
Monitoring
November 15, 2021 at 9:05 PMUTC
Monitoring
November 15, 2021 at 9:05 PMUTC
From Click Dimensions:

Our team has implemented a fix and we are monitoring the results. At this time we are seeing newly created email sends complete the send successfully. However, email sends that are in error recovery are still in the process of recovering/sending. These emails should send successfully once they recover from error recovery.
Identified
November 15, 2021 at 8:49 PMUTC
Identified
November 15, 2021 at 8:49 PMUTC
The issue has been identified and a fix is being implemented.
Investigating
November 15, 2021 at 8:17 PMUTC
Investigating
November 15, 2021 at 8:17 PMUTC
Click Dimensions is aware of and investigating an issue causing email sends in the CAN data center to encounter an error and fail to send. See incident details on their status page

https://status.clickdimensions.com/incidents/tv34zpjgspgy

Frequency Foundry - Click Dimensions - CAN Data Center Email Sends Encountering Error – Incident details