Frequency Foundry - ClickDimensions - Delays for participants in Campaign Automations in the US data center – Incident details

This incident has been resolved.

Update - Our team has been able to implement a fix and we are seeing improved performance.

At this time we are not seeing delays in progression and will continue to monitor for a few days. We will provide a root cause in the coming days.

Update - For customers on our US Data center: a new Campaign Automation IP Address has been created, thus needs to be whitelisted on any relevant firewalls. The new IP address is 20.98.25.64/28 (20.98.25.64 / 255.255.255.240).

Monitoring - Our team is continuing to work with our Microsoft cloud services provider for a long term fix for this issue. We have a critical severity escalation with their App Service team at this time.

You should not experience any data loss or participant failures due to this issue. If you are seeing participant delays of more than a few hours at each node, please alert the support team of this for additional investigation.
Jun 01, 2023 - 19:31 UTC