Frequency Foundry - Notice history

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Jun 2026 · 100.0%Jul · 99.92%Aug · 100.0%

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Jun 2026
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Databridge - Operational

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Operational

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Operational

Intermedia/Telax Hosted Contact Center Voice - Operational

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Intermedia/Telax Non-Critical Services - Operational

Notice history

Aug 2026

Microsoft CRM Performance Issue
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Update from Microsoft:

    We would like to provide an update regarding the service degradation experienced on 20 August 2026 between 12:07 UTC and 15:45 UTC.
     

    During this period, your organization experienced intermittent service degradation, including increased latency and failures during platform operations. The impact was caused by an infrastructure issue affecting a dependent service, which resulted in reduced service capacity and degraded performance.

    Microsoft Engineering teams investigated the issue and identified the affected infrastructure components. Mitigation measures, including service failover and capacity scale-out activities, were successfully implemented to restore service availability and performance. Service health validations have confirmed that the environment has recovered and is operating normally.
     

    At this time, the service has been fully restored and is operating within expected performance parameters. Our teams continue to closely monitor the environment to ensure ongoing stability and reliability.
     

    Additionally, Microsoft is conducting a detailed root cause analysis and reviewing further resiliency and automated recovery improvements to help minimize the likelihood and impact of similar incidents in the future.
     

    We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout this event.

  • Identified
    UTC
    Identified

    Update from Microsoft:

    Based on our initial analysis, the slowness and timeout behavior reported across the Dynamics 365 CRM environment is related to a known platform issue currently being investigated by Microsoft Engineering teams.

    The impact has been observed primarily within the Canada region, where elevated gateway thread pool scheduling latency and intermittent 503 (Service Unavailable) errors have resulted in degraded service performance. This may affect multiple scenarios, including:

    1. Approval operations

    2. Test flow executions

    3. Manual flow invocations

    4. General web role latency

    5. Power Automate related service operations

    Microsoft Engineering teams have identified the underlying platform issue and have already rolled out mitigation measures to reduce the impact. Service performance has improved following the mitigation deployment; however, the incident remains under active investigation as engineering teams continue to monitor the service, validate the effectiveness of the mitigation, and work toward complete service restoration.
     

    The issue has been appropriately escalated and is receiving active attention from the responsible engineering teams. Coordination is ongoing with relevant platform teams, including Core Services and Service Fabric engineering groups, to determine the underlying cause and implement any additional corrective actions as needed.
     

    We understand the business impact of this issue and appreciate your patience and cooperation while our teams continue working toward full resolution. We will keep you informed of any significant updates as they become available.

  • Investigating
    UTC
    Investigating

    There have been a few customer reports on overall CRM and portal performance. Microsoft has not updated their status page with any known current issue. We have opened a case with Microsoft and will continue to monitor their status page for any updates.

Jul 2026

Issues accessing or using Microsoft 365 services in the North America region
  • Resolved
    UTC
    Resolved

    Current Update: We are pleased to inform you that the incident has been mitigated and service has been restored.

  • Monitoring
    UTC
    Monitoring

    Current status: We’ve completed reverting the networking update, and our telemetry indicates impact is resolved for the vast majority of users. We're reviewing all known impact scenarios and monitoring for a period of time to confirm resolution for all affected environments.

  • Investigating
    UTC
    Investigating

    Source : https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

    User impact: Users may be experiencing issues accessing or using Microsoft 365 services in the North America region.

    More info: We've confirmed that the issue may affect multiple Microsoft 365 services, including but not limited to:

    - Microsoft OneDrive: Intermittent connection issues.

    - SharePoint Online: Intermittent connection issues. Some users are receiving “Something went wrong” errors.

    - Microsoft Teams: Degraded chat functionality, including images not loading. Additionally, real-time voice apps reporting and historical reporting are not functioning as expected.

    - Copilot Chat: Intermittent delays using Copilot Chat and failures in query actions.

    - Microsoft 365 Admin Center: Latency and intermittent inability to access features

    - Power Automate: Automate flows not loading.

    - Microsoft Loop: Unable to open or load Loop pages.

    - Microsoft Purview: Degraded Purview DLP Agent response time. eDiscovery and Data Security Investigations failures when submitting new jobs and delays in processing existing jobs.

    - Fabric/Power BI: Users in the West US region may encounter issues accessing Publish to Web reports. Some users in Europe and Asia Pacific regions may also be intermittently delayed when accessing Fabric artifacts due to service dependencies in West US.

    Current status: Our service telemetry indicates that rerouting traffic has provided some relief across affected services. We’re continuing to perform targeted traffic-routing actions while we revert the networking change mentioned in our last update. We're monitoring our telemetry and working directly with some impacted customers to ensure our actions are effectively addressing impact. We expect the configuration change reversion to complete by our next scheduled update, and we’re evaluating other pathways to expedite recovery.

    Scope of impact: Users accessing Microsoft 365 services through affected network paths in the North America region may be impacted. Users from other regions who are served by this infrastructure may also experience impact.

    Start time: Thursday, July 23, 2026, at 2:44 PM UTC

Microsoft Azure - Intermittent connectivity failures
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Current Status:

    We identified a recent change that was strongly correlated with the onset of impact. We have completed the rollback of this change and telemetry across services are continuing to show signs of recovery. Customer should be observing recovery at this time.

    We are closely monitoring service health and downstream recovery and will provide additional updates as we validate restoration

  • Investigating
    UTC
    Investigating

    Source: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

    Starting at approximately 14:44 UTC on 23 July 2026, customers may have experienced intermittent connectivity failures, increased latency, or difficulty accessing Azure and other Microsoft cloud (https://status.cloud.microsoft/) services associated with the West US region. Customers whose traffic traverses affected West US network infrastructure may also experience downstream impact. Impacted services include:

    App Service, Application Gateway, Azure AD B2C, Azure AI Search, Azure API Management, Azure Bastion, Azure Bot Service, Azure Database for PostgreSQL - Flexible Server, Azure Databricks, Azure Firewall, Azure Kubernetes Service (AKS), Azure Virtual Desktop, Azure VMware Solution, ExpressRoute Circuits, ExpressRoute Gateways, Partner Center, Power BI Embedded, Virtual WAN, VPN Gateway

    Current Status:

    We may have identified the likely cause of the issue and are actively deploying mitigation actions. Based on our current progress, we expect to have additional information on the effectiveness of these actions within approximately 30 minutes. We are closely monitoring service recovery as this action is rolling out. 

    Last updated: Thursday, July 23, 2026 at 6:12:58 PM UTC

Jun 2026

Frequency Foundry Support Ticket Notification Emails
  • Resolved
    UTC
    Resolved

    This is resolved, all ticket update emails are sending successfully.

  • Identified
    UTC
    Identified

    We are aware that ticket update emails have not been sent out, we are working on a fix. Please for now, monitor your cases in the support portal to view any updates on your cases.

Jun 2026 to Aug 2026

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