Frequency Foundry - Notice history

All systems operational

Operational

Microsoft Dynamics 365 - Operational

Microsoft 365 - Operational

Microsoft Azure Services - Operational

Operational

greymatter - Operational

100% - uptime
Dec 2021 · 100.0%Jan 2022 · 100.0%Feb · 100.0%

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Dec 2021
Jan 2022
Feb 2022

Signal 311 - Operational

Databridge - Operational

Fuse - Operational

Operational

Click Dimensions Marketing Automation - Operational

Twilio - Operational

Operational

Intermedia/Telax Hosted Contact Center Voice - Operational

Intermedia/Telax Hosted Contact Center Email - Operational

Intermedia/Telax Non-Critical Services - Operational

Notice history

Feb 2022

Click Dimensions - Errors Showing Briefly In ClickDimensions Apps In Canadian
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have identified and mitigated an issue that caused a security error to show in apps in the Canadian Data Center. We have implemented a fix and are seeing behavior return to expected parameters at this time.

Click Dimensions - Intelligent Dashboards Maintenance - Service Downtime
  • Resolved
    Resolved

    Upcoming scheduled maintenance notice

    We will be undergoing scheduled maintenance during this time.

    Start time

    Feb 12, 09:00 UTC

Intermedia Security - Required Enablement of Two-Factor Authentication for Administrator Portals
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    Two-Factor Authentication (2FA) – one of the most well known and widely used methods of identity verification – is also one of the most effective, and for good reason – it works. Like many other platforms, Intermedia has made the decision to require 2FA for all administrators and users accessing Partner Portal and Control Panel, beginning later this month. Please note, there is no reason to wait for this requirement to go into effect – enable 2FA for administrators at any time.

    Navigate to the 2FA Information Page below to view the informational video, review detailed FAQs, and more. Topics covered include:

    What this means for you:

    • Why we are making this decision

    • How to enable 2FA for administrator portals

    • Everything you need to do after 2FA is enabled

    • Other tips for keeping your customers’ organizations secure

    • An overview of partner resources to help communicate these changes to your customers

    https://go.intermedia.com/2fa-kit/?mkttok=NTI0LVZUUy04MzIAAAGCXBhsztgfO-Nk4dKTF5a-GeMmEi4JeUKr3ElZsAPMftV38JmQqLXCCusLKb679D21AN620sKho4b6CFD42oquYW3tGcjnJgq1AzKhjb4TziJw

Jan 2022

Intermedia - Some contact center customers have reported their after hours call routing is occurring during business hours
  • Resolved
    Resolved

    Resolved Engineers have resolved this issue as of 2:11 PM EST Posted 4 minutes ago. Jan 11, 2022 - 14:16 EST

  • Investigating
    Investigating

    Update - We are continuing to work on a fix for this issue. Jan 11, 14:02 EST Identified - Our System Administrators have identified an issue with call routing and are working to resolve this issue as quickly as possible. Jan 11, 14:02 EST

Dec 2021

Intermedia - Some Customers Experiencing Connectivity Issues while utilizing Voice Services and placing/answering phone calls
  • Resolved
    Resolved

    Resolved - Voice Services functionality has been restored. All users are able to use Voice Services without issue. Currently, all support channels are operating as normal. Our Network Administrators identified the root cause as a DDoS attack that impacted Voice Services functionality across multiple data centers. We have now mitigated the issue. All services are now working as expected. Due to a high volume of requested call backs around this issue, a return call may be delayed or not completed. For any further questions, please call or chat.

  • Investigating
    Investigating

    http://status.mycontactcenter.net/

    Update - We are currently experiencing a network issue that is impacting some of our customers. Our DNS servers in all US data centers are receiving significantly more than normal traffic, which is impacting voice services for some customers. We are actively working to resolve the situation. We sincerely apologize for the inconvenience and will provide more information on the resolution shortly. Dec 17, 10:48 EST

    Update - We are continuing to investigate this issue. Dec 17, 10:03 EST

    Investigating - Our System Administrators have identified networking issues and are working with Network engineering to identify and resolve the issue. We'll provide another update as we make progress. Dec 17, 09:56 EST

Click Dimensions - Intelligent Dashboards Maintenance - Service Downtime
  • Resolved
    Resolved

    Upcoming scheduled maintenance notice

    We will be undergoing scheduled maintenance on our Intelligent Dashboards service on December 18 from 09:00 GMT - 21:00 GMT.

    During this time period, the Intelligent Dashboards service will be offline and unreachable.

    We apologize for any inconvenience this may cause.

    Start time

    Dec 18, 09:00 UTC

    Estimated duration

    12 hours

    Components affected

    ClickDimensions Intelligent Dashboards

Click Dimension - AWS Outage Causing Email Send and Statistics Delays
  • Resolved
    Resolved

    From Click Dimensions,

    After investigation our teams have determined that some emails sent during the outage period have failed to send. The Amazon outage was first reported by Amazon at 9:37 AM PST on 12/7/2021 and was reported as resolved at 4:35 PM PST. During this time, some Email Sends sent by accounts in our US Data Center failed to send despite showing as "Sent" within D365/CRM.

    We have put together guidance on how to identify and re-process Email Sends that were unable to send due to the Amazon Web Services outage that impacted our US Data Center on 12/7/2021. It can be found here: https://support.clickdimensions.com/hc/en-us/articles/4415953657613

    We recommend customers review the linked guidance and determine if emails were impacted, and if the impacted email sends should be sent now.

  • Monitoring
    Monitoring

    AWS has listed the issue as resolved. We are monitoring for any potential lingering effects to our infrastructure.

  • Investigating
    Investigating

    We are aware of an outage in AWS that is causing delays on email sends and statistics reporting in the AU, CAN, and US data centers. Please follow updates on the AWS status page located here: https://status.aws.amazon.com/

    This incident affects: CAN Data Center (Email), US Data Center (Email, Email Statistics), and AU Data Center (Email).

Dec 2021 to Feb 2022

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