Frequency Foundry - Notice history

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Microsoft 365 - Operational

Microsoft Azure Services - Operational

Operational

greymatter - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Signal 311 - Operational

Databridge - Operational

Fuse - Operational

Operational

Click Dimensions Marketing Automation - Operational

Twilio - Operational

Operational

Intermedia/Telax Hosted Contact Center Voice - Operational

Intermedia/Telax Hosted Contact Center Email - Operational

Intermedia/Telax Non-Critical Services - Operational

Notice history

Sep 2025

No notices reported this month

Aug 2025

No notices reported this month

Jul 2025

Intermedia/Telax - Contact Center callers may be routed to a “closed” message
  • Resolved
    Resolved

    Summary of Issue:
    Some Contact Center callers were routed to an after-hours greeting because the working-hours configuration for one account was missing. Scheduled reports for that account were also delayed.

    Business Impact:
    Service has returned to normal.

    Technical Details:
    Our Contact Center Engineering team resolved the issue by restoring the configuration from a recent backup. Please note that any changes made between 10:30 AM and 1:30 PM PT will need to be re-applied. We have tested and confirmed that all callers can now reach available agents as intended and scheduled reports are processing normally.

    If you continue to experience any issues, please contact our Support team for assistance.

  • Identified
    Identified

    Please note Telax reported Some Contact Center callers may be routed to a “closed” message because working-hours settings are missing for the affected account. Scheduled reports for that account may also be delayed.

    The Telax team is actively working to resolve the issue and will provide an update within 30 minutes or sooner if the status changes.

Jul 2025 to Sep 2025

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