Frequency Foundry - Notice history

This issue is resolved as of 15:58.

Dear Valued Customer(s),

Please be advised that we are currently experiencing an issue with our voice services causing call quality .
Our voice engineering team is actively working on a resolution.

We will provide an update as soon as available.
We apologize for any inconvenience and thank you for your understanding.

Sincerely,
Business Technical Services Team

This incident was resolved as of 21:51 UTC yesterday. Our team has monitored results of the fix implemented at that time and further issues have not recurred. Please reach out to the Support team if you have any issues accessing hosted pages.
Posted 19 hours ago. Jun 29, 2023 - 20:16 UTC

A fix has been implemented for this issue and we are monitoring results. In our testing, this looks to be resolved. Please reach out to the Support team if you are still seeing issues accessing hosted pages.
Jun 28, 2023 - 21:51 UTC

This incident has been resolved.

Update - Our team has been able to implement a fix and we are seeing improved performance.

At this time we are not seeing delays in progression and will continue to monitor for a few days. We will provide a root cause in the coming days.

Update - For customers on our US Data center: a new Campaign Automation IP Address has been created, thus needs to be whitelisted on any relevant firewalls. The new IP address is 20.98.25.64/28 (20.98.25.64 / 255.255.255.240).

Monitoring - Our team is continuing to work with our Microsoft cloud services provider for a long term fix for this issue. We have a critical severity escalation with their App Service team at this time.

You should not experience any data loss or participant failures due to this issue. If you are seeing participant delays of more than a few hours at each node, please alert the support team of this for additional investigation.
Jun 01, 2023 - 19:31 UTC